/**
 * Stylesheet for Ticket Details Single View [ticket_view] / [ticket_details]
 * Cyberry Design System Alignment (matches ticket_create.css & ticket_overview.css)
 */

.ticket-view-container {
    width: 100%;
    max-width: 920px;
    margin: 0 auto;
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
    color: var(--ticket-text-primary);
    box-sizing: border-box;
}

.ticket-view-container *,
.ticket-view-container *::before,
.ticket-view-container *::after {
    box-sizing: border-box;
}

/* ==========================================================================
   Main Card Container
   ========================================================================== */
.ticket-view-card {
    background: var(--ticket-bg);
    border: 1px solid var(--ticket-border);
    border-radius: var(--ticket-radius-lg);
    box-shadow: var(--ticket-shadow);
    padding: 32px;
}

@media (max-width: 768px) {
    .ticket-view-card {
        padding: 18px;
    }
}

/* ==========================================================================
   Header & Metadata Bar
   ========================================================================== */
.ticket-view-header {
    border-bottom: 1px solid var(--ticket-border);
    padding-bottom: 24px;
    margin-bottom: 32px;
}

.ticket-header-top-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    margin-bottom: 16px;
    flex-wrap: wrap;
}

.ticket-btn-back {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 6px 14px;
    background: var(--ticket-bg-subtle);
    color: var(--ticket-text-secondary) !important;
    border: 1px solid var(--ticket-border);
    border-radius: var(--ticket-radius-sm);
    font-size: 13px;
    font-weight: 500;
    text-decoration: none !important;
    transition: all 0.15s ease;
}

.ticket-btn-back:hover {
    background: var(--ticket-primary-light);
    border-color: #D2CCEE;
    color: var(--ticket-primary) !important;
}

.ticket-btn-back .material-symbols-outlined {
    font-size: 18px;
}

.ticket-header-badges {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
}

.ticket-title-row {
    margin-bottom: 14px;
}

.ticket-view-title {
    margin: 0;
    font-size: 26px;
    font-weight: 700;
    color: var(--ticket-text-primary);
    line-height: 1.3;
    display: flex;
    align-items: center;
    gap: 10px;
    flex-wrap: wrap;
    letter-spacing: -0.02em;
}

.ticket-id-tag {
    font-size: 18px;
    color: var(--ticket-primary);
    background: var(--ticket-primary-light);
    padding: 2px 10px;
    border-radius: var(--ticket-radius-sm);
    font-weight: 700;
}

.ticket-meta-info-row {
    display: flex;
    align-items: center;
    gap: 20px;
    font-size: 13px;
    color: var(--ticket-text-secondary);
    flex-wrap: wrap;
}

.ticket-meta-item {
    display: inline-flex;
    align-items: center;
    gap: 6px;
}

.ticket-meta-item .meta-icon {
    font-size: 16px;
    color: var(--ticket-text-muted);
}

/* Admin Quick Action Dropdowns */
.ticket-admin-quick-actions {
    display: inline-flex;
    align-items: center;
    gap: 16px;
    margin-left: auto;
    background: #FAF9FF;
    border: 1px dashed #D2CCEE;
    padding: 6px 12px;
    border-radius: var(--ticket-radius-sm);
}

@media (max-width: 768px) {
    .ticket-admin-quick-actions {
        margin-left: 0;
        width: 100%;
        justify-content: flex-start;
    }
}

.admin-select-wrapper {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: 12px;
    font-weight: 600;
    color: var(--ticket-primary);
}

.ticket-admin-select {
    font-size: 12px;
    font-weight: 600;
    padding: 4px 8px;
    border: 1px solid var(--ticket-border);
    border-radius: 4px;
    background: #FFFFFF;
    color: var(--ticket-text-primary);
    cursor: pointer;
    outline: none;
}

.ticket-admin-select:focus {
    border-color: var(--ticket-primary);
}

/* ==========================================================================
   Priority & Status Pills
   ========================================================================== */
.ticket-prio-pill,
.ticket-status-pill {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 3px 10px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 600;
    line-height: 1.3;
    white-space: nowrap;
    box-sizing: border-box;
    transition: all 0.15s ease;
}

.ticket-prio-pill .prio-icon,
.ticket-status-pill .status-icon {
    font-size: 14px;
    line-height: 1;
    flex-shrink: 0;
}

.ticket-prio-pill .prio-prefix {
    font-weight: 500;
    opacity: 0.85;
    margin-right: 2px;
}

/* Priority Styles (Unified using Variables from style.css) */
.prio-high,
.priority-high,
.priority-urgent {
    background: var(--ticket-prio-high-bg, rgba(229, 62, 62, 0.12));
    color: var(--ticket-prio-high-text, #9B2C2C);
    border: 1px solid var(--ticket-prio-high-border, rgba(229, 62, 62, 0.28));
}

.prio-higher,
.priority-higher {
    background: var(--ticket-prio-higher-bg, rgba(221, 107, 32, 0.12));
    color: var(--ticket-prio-higher-text, #9C4221);
    border: 1px solid var(--ticket-prio-higher-border, rgba(221, 107, 32, 0.28));
}

.prio-default,
.priority-default {
    background: var(--ticket-prio-default-bg, rgba(49, 151, 149, 0.12));
    color: var(--ticket-prio-default-text, #234E52);
    border: 1px solid var(--ticket-prio-default-border, rgba(49, 151, 149, 0.28));
}

.prio-low,
.priority-low {
    background: var(--ticket-prio-low-bg, rgba(113, 128, 150, 0.12));
    color: var(--ticket-prio-low-text, #4A5568);
    border: 1px solid var(--ticket-prio-low-border, rgba(113, 128, 150, 0.28));
}

/* Status Styles */
.status-open {
    background: #EDE9FE;
    color: #7C3AED;
    border: 1px solid #DDD6FE;
}

.status-in-progress {
    background: #DBEAFE;
    color: #2563EB;
    border: 1px solid #BFDBFE;
}

.status-on-hold {
    background: #FEF3C7;
    color: #D97706;
    border: 1px solid #FDE68A;
}

.status-blocked {
    background: #FEE2E2;
    color: #DC2626;
    border: 1px solid #FECACA;
}

.status-in-review {
    background: #F3E8FF;
    color: #9333EA;
    border: 1px solid #E9D5FF;
}

.status-completed {
    background: #DCFCE7;
    color: #16A34A;
    border: 1px solid #BBF7D0;
}

.status-cancelled {
    background: #F1F5F9;
    color: #64748B;
    border: 1px solid #E2E8F0;
}

/* ==========================================================================
   Timeline Section
   ========================================================================== */
.ticket-timeline-wrapper {
    margin-bottom: 40px;
}

.ticket-timeline-heading {
    font-size: 18px;
    font-weight: 700;
    color: var(--ticket-text-primary);
    margin: 0 0 24px 0;
    display: flex;
    align-items: center;
    gap: 8px;
}

.ticket-timeline-heading .heading-icon {
    font-size: 22px;
    color: var(--ticket-primary);
}

.ticket-timeline-stream {
    position: relative;
    padding-left: 36px;
}

/* Vertical Connecting Line */
.ticket-timeline-stream::before {
    content: '';
    position: absolute;
    top: 20px;
    bottom: 20px;
    left: 15px;
    width: 2px;
    background: var(--ticket-border);
}

/* Timeline Node */
.ticket-timeline-node {
    position: relative;
    margin-bottom: 24px;
}

.ticket-timeline-node:last-child {
    margin-bottom: 0;
}

/* Optimistic Sending Node Animation & Indicators */
.ticket-timeline-node.is-optimistic {
    position: relative;
    transition: opacity 0.25s ease, transform 0.3s ease;
}

.ticket-timeline-node.is-optimistic .ticket-timeline-accordion {
    position: relative;
    border-color: rgba(123, 63, 228, 0.45);
    box-shadow: 0 4px 16px rgba(123, 63, 228, 0.1);
    overflow: hidden;
}

/* Card Top Animated Progress Bar */
.ticket-timeline-node.is-optimistic .ticket-timeline-accordion::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    height: 3px;
    background: linear-gradient(90deg, 
        transparent 0%, 
        var(--ticket-primary) 30%, 
        #A855F7 50%, 
        var(--ticket-primary) 70%, 
        transparent 100%
    );
    background-size: 200% 100%;
    animation: card-shimmer-progress 1.5s ease-in-out infinite;
    z-index: 10;
}

@keyframes card-shimmer-progress {
    0% { background-position: 100% 0; }
    100% { background-position: -100% 0; }
}

/* Shimmer overlay on optimistic body */
.ticket-timeline-node.is-optimistic .ticket-timeline-accordion-body {
    position: relative;
}

.ticket-timeline-node.is-optimistic .ticket-timeline-accordion-body::after {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: linear-gradient(90deg, transparent 0%, rgba(244, 242, 255, 0.5) 50%, transparent 100%);
    background-size: 200% 100%;
    animation: card-shimmer-progress 2s infinite;
    pointer-events: none;
}

.sending-spinner-pill {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    font-size: 11px;
    font-weight: 600;
    color: var(--ticket-primary);
    background: var(--ticket-primary-light);
    border: 1px solid rgba(123, 63, 228, 0.25);
    border-radius: 12px;
    padding: 2px 8px;
    margin-right: 4px;
    animation: pulse-soft 1.5s ease-in-out infinite;
}

.sending-spinner-pill .spin-icon {
    font-size: 13px;
    animation: spin 1s linear infinite;
}

@keyframes spin {
    from { transform: rotate(0deg); }
    to { transform: rotate(360deg); }
}

@keyframes pulse-soft {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.65; }
}

.timeline-node-marker {
    position: absolute;
    left: -36px;
    top: 14px;
    width: 32px;
    height: 32px;
    border-radius: 50%;
    background: #FFFFFF;
    border: 2px solid var(--ticket-primary);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 2;
    box-shadow: 0 2px 6px rgba(0,0,0,0.06);
}

.timeline-node-marker .marker-icon {
    font-size: 16px;
    color: var(--ticket-primary);
}

.timeline-node-marker .marker-avatar-thumb {
    width: 22px;
    height: 22px;
    border-radius: 50%;
    object-fit: cover;
    display: block;
}

.timeline-tag .tag-avatar-thumb {
    width: 15px;
    height: 15px;
    border-radius: 50%;
    object-fit: cover;
    display: inline-block;
    vertical-align: middle;
    margin-right: 2px;
}

.timeline-node-initial .timeline-node-marker {
    background: var(--ticket-primary);
    border-color: var(--ticket-primary);
}

.timeline-node-initial .timeline-node-marker .marker-icon {
    color: #FFFFFF;
}

.timeline-node-requirement .timeline-node-marker {
    border-color: #F59E0B;
}

.timeline-node-requirement .timeline-node-marker .marker-icon {
    color: #F59E0B;
}

/* ==========================================================================
   Timeline Accordion (Initial Request, Customer Messages, Agency Replies, Requirements)
   ========================================================================== */
.ticket-timeline-accordion {
    background: #FFFFFF;
    border: 1px solid var(--ticket-border);
    border-radius: var(--ticket-radius-md);
    overflow: hidden;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.03);
    transition: border-color 0.2s ease, box-shadow 0.2s ease;
}

.ticket-timeline-accordion.ticket-initial-accordion {
    background: #FAF9FF;
    border-color: #D2CCEE;
}

.ticket-timeline-accordion.is-agency-card {
    background: #FAFAFE;
    border-left: 3px solid var(--ticket-primary);
}

.ticket-timeline-accordion.is-requirement-card {
    background: #FFFDF9;
    border-left: 3px solid #F59E0B;
}

.ticket-timeline-accordion-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 14px 18px;
    cursor: pointer;
    background: transparent;
    border-bottom: 1px solid transparent;
    user-select: none;
    transition: background-color 0.2s ease, border-color 0.2s ease;
}

.ticket-timeline-accordion.ticket-initial-accordion .ticket-timeline-accordion-header {
    background: #F4F2FF;
}

.ticket-timeline-accordion:hover .ticket-timeline-accordion-header {
    background: rgba(0, 0, 0, 0.02);
}

.ticket-timeline-accordion.ticket-initial-accordion:hover .ticket-timeline-accordion-header {
    background: #EDE9FF;
}

.ticket-timeline-accordion.is-open .ticket-timeline-accordion-header {
    border-bottom-color: var(--ticket-border);
}

.ticket-timeline-accordion.ticket-initial-accordion.is-open .ticket-timeline-accordion-header {
    border-bottom-color: #E2DEFC;
    background: #ECE8FF;
}

.timeline-accordion-chevron {
    font-size: 22px;
    color: var(--ticket-text-secondary);
    transition: transform 0.3s cubic-bezier(0.4, 0, 0.2, 1), color 0.2s ease;
}

.ticket-timeline-accordion:hover .timeline-accordion-chevron {
    color: var(--ticket-primary);
}

.ticket-timeline-accordion.ticket-initial-accordion .timeline-accordion-chevron {
    color: var(--ticket-primary);
}

.ticket-timeline-accordion.is-open .timeline-accordion-chevron {
    transform: rotate(180deg);
}

/* Smooth Accordion Open/Close Animation via CSS Grid */
.ticket-timeline-accordion-wrapper {
    display: grid;
    grid-template-rows: 0fr;
    transition: grid-template-rows 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

.ticket-timeline-accordion.is-open .ticket-timeline-accordion-wrapper {
    grid-template-rows: 1fr;
}

.ticket-timeline-accordion-body {
    overflow: hidden;
    padding: 0 18px;
    opacity: 0;
    transition: opacity 0.25s ease, padding 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

.ticket-timeline-accordion.is-open .ticket-timeline-accordion-body {
    padding: 16px 18px 20px 18px;
    opacity: 1;
}

.timeline-header-left,
.initial-header-left {
    display: flex;
    align-items: center;
    gap: 12px;
    flex-wrap: wrap;
}

.timeline-tag,
.initial-tag {
    font-size: 13px;
    font-weight: 700;
    padding: 3px 10px;
    border-radius: 12px;
    display: inline-flex;
    align-items: center;
    gap: 5px;
    line-height: 1.3;
}

.initial-tag {
    color: var(--ticket-primary);
    background: #FFFFFF;
    border: 1px solid #D2CCEE;
}

.message-tag {
    color: var(--ticket-primary, #6B3AE0);
    background: rgba(123, 63, 228, 0.08);
    border: 1px solid rgba(123, 63, 228, 0.22);
}

.requirement-tag {
    color: #92400E;
    background: #FEF3C7;
    border: 1px solid #FDE68A;
}

.agency-tag {
    color: #FFFFFF;
    background: var(--ticket-primary);
    border: 1px solid var(--ticket-primary);
}

.timeline-author-meta,
.initial-author-meta {
    font-size: 13px;
    color: var(--ticket-text-secondary);
}

.timeline-author-meta strong,
.initial-author-meta strong {
    color: var(--ticket-text-main);
    font-weight: 600;
}

.timeline-header-right,
.initial-header-right {
    display: flex;
    align-items: center;
    gap: 12px;
}

.ticket-message-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 12px;
    padding-bottom: 10px;
    border-bottom: 1px solid var(--ticket-border);
}

.message-author-wrap {
    display: flex;
    align-items: center;
    gap: 8px;
}

.agency-badge {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    font-size: 12px;
    font-weight: 700;
    color: #FFFFFF;
    background: var(--ticket-primary);
    padding: 2px 8px;
    border-radius: 12px;
}

.agency-badge .badge-icon {
    font-size: 14px;
}

.requirement-badge {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    font-size: 12px;
    font-weight: 700;
    color: #92400E;
    background: #FEF3C7;
    border: 1px solid #FDE68A;
    padding: 2px 8px;
    border-radius: 12px;
}

.requirement-badge .badge-icon {
    font-size: 14px;
}

.customer-avatar-icon {
    width: 24px;
    height: 24px;
    border-radius: 50%;
    background: #F3F4F6;
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--ticket-text-secondary);
}

.customer-avatar-icon .material-symbols-outlined {
    font-size: 16px;
}

.author-name,
.author-subname {
    font-size: 13px;
    font-weight: 600;
    color: var(--ticket-text-primary);
}

.author-subname {
    color: var(--ticket-text-secondary);
}

.message-meta-right {
    display: flex;
    align-items: center;
    gap: 12px;
}

.message-timestamp {
    font-size: 12px;
    color: var(--ticket-text-muted);
}

/* Quote Button */
.ticket-btn-quote {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 3px 8px;
    font-size: 11px;
    font-weight: 600;
    color: var(--ticket-text-secondary);
    background: #FFFFFF;
    border: 1px solid var(--ticket-border);
    border-radius: 4px;
    cursor: pointer;
    transition: all 0.15s ease;
}

.ticket-btn-quote:hover {
    background: var(--ticket-primary-light);
    border-color: #D2CCEE;
    color: var(--ticket-primary);
}

.ticket-btn-quote .material-symbols-outlined {
    font-size: 14px;
}

/* Being Quoted Active State (currently referenced in reply preview) */
.ticket-timeline-accordion.is-being-quoted {
    border-color: var(--ticket-primary) !important;
    box-shadow: 0 0 0 2px rgba(123, 63, 228, 0.22), 0 6px 18px rgba(123, 63, 228, 0.12) !important;
    position: relative;
}

.ticket-timeline-accordion.is-being-quoted .ticket-timeline-accordion-header {
    background: rgba(123, 63, 228, 0.05);
}

.ticket-timeline-accordion.is-being-quoted .ticket-btn-quote {
    background: var(--ticket-primary);
    color: #FFFFFF;
    border-color: var(--ticket-primary);
    box-shadow: 0 2px 6px rgba(123, 63, 228, 0.25);
}

/* ==========================================================================
   Quoted Context Box in Timeline Item & Quote Jump
   ========================================================================== */
.ticket-timeline-quote-box {
    display: flex;
    align-items: flex-start;
    gap: 10px;
    background: #F4F2FF;
    border: 1px solid #D2CCEE;
    border-left: 4px solid var(--ticket-primary);
    border-radius: var(--ticket-radius-sm);
    padding: 10px 14px;
    margin-bottom: 14px;
    font-size: 13px;
    transition: all 0.2s cubic-bezier(0.4, 0, 0.2, 1);
}

.ticket-timeline-quote-box.is-clickable {
    cursor: pointer;
    position: relative;
}

.ticket-timeline-quote-box.is-clickable:hover {
    background: #EDE9FF;
    border-color: #B5A8E8;
    border-left-color: var(--ticket-primary-dark);
    box-shadow: 0 4px 12px rgba(123, 63, 228, 0.12);
    transform: translateY(-1px);
}

.ticket-timeline-quote-box .quote-bubble-icon {
    font-size: 18px;
    color: var(--ticket-primary);
    flex-shrink: 0;
    margin-top: 1px;
}

.ticket-timeline-quote-box .quote-bubble-body {
    flex: 1;
    min-width: 0;
}

.quote-header-row {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 4px;
    flex-wrap: wrap;
}

.quote-source-badge {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    background: #FFFFFF;
    color: var(--ticket-primary);
    border: 1px solid #D2CCEE;
    font-size: 11px;
    font-weight: 700;
    padding: 2px 8px;
    border-radius: 10px;
}

.quote-ref-author {
    font-size: 12px;
    font-weight: 600;
    color: var(--ticket-text-secondary);
}

.quote-jump-icon {
    font-size: 14px;
    color: var(--ticket-primary);
    margin-left: auto;
    opacity: 0.7;
    transition: all 0.15s ease;
}

.ticket-timeline-quote-box:hover .quote-jump-icon {
    opacity: 1;
    transform: translateY(-1px) translateX(1px);
}

.quote-ref-text {
    margin: 0;
    color: var(--ticket-text-secondary);
    font-style: italic;
    line-height: 1.45;
    font-size: 12.5px;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.ticket-section-block {
    margin-bottom: 18px;
}

.ticket-section-block:last-child {
    margin-bottom: 0;
}

.ticket-section-divider {
    height: 1px;
    background: var(--ticket-border, #E2E8F0);
    margin: 20px 0;
    border: none;
}

/* Quote Target Pulse Highlight Effect */
@keyframes quoteTargetPulse {
    0% {
        box-shadow: 0 0 0 0 rgba(123, 63, 228, 0.5);
        border-color: var(--ticket-primary);
    }
    40% {
        box-shadow: 0 0 0 10px rgba(123, 63, 228, 0.2);
        border-color: var(--ticket-primary);
        background-color: #F8F5FF;
    }
    100% {
        box-shadow: 0 0 0 0 rgba(123, 63, 228, 0);
    }
}

.ticket-timeline-node.is-quote-target-highlight .ticket-message-card,
.ticket-timeline-node.is-quote-target-highlight .ticket-initial-accordion,
.ticket-timeline-milestone.is-quote-target-highlight {
    animation: quoteTargetPulse 2s cubic-bezier(0.4, 0, 0.2, 1) forwards;
    border-color: var(--ticket-primary) !important;
}

/* ==========================================================================
   Attached Files List & Cards in Messages and Initial Request
   ========================================================================== */
.ticket-attachments-list {
    margin-top: 16px;
    padding-top: 14px;
    border-top: 1px solid var(--ticket-border, #E2E8F0);
}

.attachments-label {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: 12px;
    font-weight: 600;
    color: var(--ticket-text-secondary, #64748B);
    margin-bottom: 10px;
}

.attachments-label .material-symbols-outlined {
    font-size: 16px;
}

.attachments-grid {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
}

.ticket-attachment-card {
    background: #FFFFFF;
    border: 1px solid var(--ticket-border, #E2E8F0);
    border-radius: 8px;
    padding: 8px 12px;
    display: inline-flex;
    align-items: center;
    gap: 10px;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.05);
    transition: all 0.15s ease;
    text-decoration: none !important;
}

.ticket-attachment-card:hover {
    border-color: #CBD5E1;
    box-shadow: 0 3px 8px rgba(0, 0, 0, 0.08);
}

.ticket-attachment-card .file-thumb {
    width: 38px;
    height: 38px;
    border-radius: 6px;
    object-fit: cover;
    background: #F1F5F9;
    flex-shrink: 0;
    border: 1px solid #E2E8F0;
}

.ticket-attachment-card .file-icon-box {
    width: 38px;
    height: 38px;
    border-radius: 6px;
    background: rgba(123, 63, 228, 0.1);
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.ticket-attachment-card .file-icon-box .material-symbols-outlined {
    font-size: 20px;
    color: var(--ticket-primary, #7B3FE4);
}

.ticket-attachment-card .file-meta {
    display: flex;
    flex-direction: column;
    min-width: 0;
    max-width: 240px;
    flex: 1;
    text-align: left;
}

.ticket-attachment-card .file-name {
    font-size: 13px;
    font-weight: 600;
    color: #1E293B;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    text-decoration: none !important;
    line-height: 1.3;
}

.ticket-attachment-card .file-name:hover {
    color: var(--ticket-primary, #7B3FE4);
    text-decoration: underline !important;
}

.ticket-attachment-card .file-size {
    font-size: 11px;
    font-weight: 500;
    color: #94A3B8;
    margin-top: 2px;
}

/* ==========================================================================
   Milestone Events (Status / Priority Change)
   ========================================================================== */
.ticket-timeline-milestone {
    position: relative;
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 20px;
    padding: 6px 14px;
    background: #F8F9FB;
    border: 1px solid #E5E7EB;
    border-radius: 20px;
    font-size: 12px;
    width: fit-content;
    max-width: 100%;
}

.milestone-marker {
    position: absolute;
    left: -36px;
    width: 24px;
    height: 24px;
    border-radius: 50%;
    background: #FFFFFF;
    border: 2px solid #9CA3AF;
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 2;
}

.milestone-marker .material-symbols-outlined {
    font-size: 14px;
    color: #6B7280;
}

.milestone-content {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-wrap: wrap;
}

.milestone-text {
    font-weight: 600;
    color: var(--ticket-text-primary);
    display: inline-flex;
    align-items: center;
    gap: 6px;
}

.milestone-pill {
    padding: 2px 6px;
    border-radius: 4px;
    font-size: 11px;
    font-weight: 600;
}

.milestone-pill.old {
    background: #E5E7EB;
    color: #4B5563;
}

.milestone-pill.new {
    background: var(--ticket-primary-light);
    color: var(--ticket-primary);
}

.milestone-meta {
    font-size: 11px;
    color: var(--ticket-text-muted);
}

/* ==========================================================================
   Rich Content Body & Attachments
   ========================================================================== */
.ticket-rich-content-body {
    font-size: 14px;
    line-height: 1.6;
    color: var(--ticket-text-primary);
    word-break: break-word;
}

.ticket-rich-content-body p:last-child {
    margin-bottom: 0;
}

.ticket-rich-content-body ul,
.ticket-rich-content-body ol {
    padding-left: 20px;
    margin: 8px 0;
}

.ticket-rich-content-body a {
    color: var(--ticket-primary);
    text-decoration: underline;
}

.ticket-attachments-list {
    margin-top: 16px;
    padding-top: 12px;
    border-top: 1px dashed var(--ticket-border);
}

.attachments-label {
    font-size: 12px;
    font-weight: 600;
    color: var(--ticket-text-secondary);
    display: flex;
    align-items: center;
    gap: 4px;
    margin-bottom: 10px;
}

.attachments-label .material-symbols-outlined {
    font-size: 16px;
}

.attachments-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));
    gap: 10px;
}

.ticket-attachment-chip {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 8px 12px;
    background: #FFFFFF;
    border: 1px solid var(--ticket-border);
    border-radius: var(--ticket-radius-sm);
    text-decoration: none !important;
    color: var(--ticket-text-primary) !important;
    transition: all 0.15s ease;
    overflow: hidden;
}

.ticket-attachment-chip:hover {
    border-color: var(--ticket-primary);
    box-shadow: 0 2px 8px rgba(123, 63, 228, 0.1);
}

.chip-img-thumb {
    width: 36px;
    height: 36px;
    border-radius: 4px;
    background-size: cover;
    background-position: center;
    flex-shrink: 0;
    border: 1px solid var(--ticket-border);
}

.chip-info {
    flex: 1;
    min-width: 0;
}

.chip-name {
    font-size: 12px;
    font-weight: 600;
    display: block;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.chip-size {
    font-size: 11px;
    color: var(--ticket-text-muted);
}

.ticket-attachment-chip .chip-icon,
.ticket-attachment-chip .file-icon {
    font-size: 18px;
    color: var(--ticket-text-muted);
    flex-shrink: 0;
}

.ticket-attachment-chip:hover .chip-icon {
    color: var(--ticket-primary);
}

/* ==========================================================================
   Reply & New Requirement Form Box Accordion
   ========================================================================== */
.ticket-reply-box-wrapper.ticket-reply-accordion {
    background: #FFFFFF;
    border: 1px solid var(--ticket-border);
    border-radius: var(--ticket-radius-lg);
    box-shadow: var(--ticket-shadow);
    margin-top: 32px;
    overflow: hidden;
    padding: 0;
    transition: border-color 0.2s ease, box-shadow 0.2s ease;
}

.ticket-reply-accordion:hover {
    border-color: #D2CCEE;
}

.ticket-reply-accordion.is-open {
    border-color: #D2CCEE;
    box-shadow: 0 4px 18px rgba(123, 63, 228, 0.08);
}

.ticket-reply-accordion-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 16px 20px;
    background: var(--ticket-bg-subtle);
    cursor: pointer;
    user-select: none;
    border-bottom: 1px solid transparent;
    transition: background-color 0.2s ease, border-color 0.2s ease;
    gap: 12px;
    flex-wrap: wrap;
}

.ticket-reply-accordion-header:hover {
    background: #F4F2FF;
}

.ticket-reply-accordion.is-open .ticket-reply-accordion-header {
    background: #F4F2FF;
    border-bottom-color: var(--ticket-border);
}

.ticket-reply-header-left {
    display: flex;
    align-items: center;
    gap: 10px;
}

.ticket-reply-header-left .reply-header-icon {
    color: var(--ticket-primary);
    font-size: 22px;
}

.reply-header-title {
    font-size: 15px;
    font-weight: 700;
    color: var(--ticket-text-primary);
}

.ticket-reply-header-right {
    display: flex;
    align-items: center;
    gap: 12px;
}

.reply-accordion-chevron {
    font-size: 22px;
    color: var(--ticket-primary);
    transition: transform 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

.ticket-reply-accordion.is-open .reply-accordion-chevron {
    transform: rotate(180deg);
}

/* Mode Switcher Tabs */
.ticket-mode-tabs {
    display: inline-flex;
    align-items: center;
    background: #F1F5F9;
    border: 1px solid #E2E8F0;
    padding: 3px;
    border-radius: 8px;
    gap: 3px;
}

.ticket-mode-tab {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 5px 12px;
    border-radius: 6px;
    border: 1px solid transparent !important;
    background: transparent !important;
    font-size: 12px;
    font-weight: 500;
    color: var(--ticket-text-secondary, #64748B) !important;
    cursor: pointer;
    transition: all 0.15s ease;
    user-select: none;
    box-shadow: none !important;
    outline: none !important;
    line-height: 1.4;
}

.ticket-mode-tab .material-symbols-outlined {
    font-size: 15px;
    color: inherit;
}

.ticket-mode-tab:hover {
    background: #FFFFFF !important;
    color: var(--ticket-primary, #7B3FE4) !important;
    border-color: rgba(0, 0, 0, 0.04) !important;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.05) !important;
}

.ticket-mode-tab.is-active,
.ticket-mode-tab.is-active:hover {
    background: #FFFFFF !important;
    color: var(--ticket-primary, #7B3FE4) !important;
    font-weight: 600;
    border-color: #E2E8F0 !important;
    box-shadow: 0 1px 4px rgba(0, 0, 0, 0.08) !important;
}

/* Smooth CSS Grid Open/Close Animation */
.ticket-reply-accordion-wrapper {
    display: grid;
    grid-template-rows: 0fr;
    transition: grid-template-rows 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

.ticket-reply-accordion.is-open .ticket-reply-accordion-wrapper {
    grid-template-rows: 1fr;
}

.ticket-reply-accordion-body {
    overflow: hidden;
    padding: 0 24px;
    opacity: 0;
    transition: opacity 0.25s ease, padding 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

.ticket-reply-accordion.is-open .ticket-reply-accordion-body {
    padding: 24px;
    opacity: 1;
}

/* Quote Preview Bar above editor */
.ticket-quote-preview-bar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    background: #F4F2FF;
    border: 1px solid #D2CCEE;
    border-left: 4px solid var(--ticket-primary);
    border-radius: var(--ticket-radius-sm);
    padding: 10px 14px;
    margin-bottom: 18px;
    animation: quoteSlideDown 0.2s ease forwards;
}

@keyframes quoteSlideDown {
    from { opacity: 0; transform: translateY(-6px); }
    to { opacity: 1; transform: translateY(0); }
}

.quote-preview-content {
    display: flex;
    align-items: center;
    gap: 10px;
    flex: 1;
    min-width: 0;
    padding: 2px 6px;
    border-radius: 4px;
    transition: background-color 0.15s ease;
}

.quote-preview-content.is-clickable {
    cursor: pointer;
}

.quote-preview-content.is-clickable:hover {
    background: rgba(123, 63, 228, 0.08);
}

.quote-preview-content .quote-icon {
    font-size: 18px;
    color: var(--ticket-primary);
    flex-shrink: 0;
}

.quote-preview-text-wrap {
    font-size: 12px;
    color: var(--ticket-text-primary);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    display: flex;
    align-items: center;
    gap: 6px;
    flex: 1;
}

.quote-preview-content .quote-source-badge {
    display: inline-flex;
    align-items: center;
    background: #FFFFFF;
    color: var(--ticket-primary);
    border: 1px solid #D2CCEE;
    font-size: 11px;
    font-weight: 700;
    padding: 1px 7px;
    border-radius: 10px;
    flex-shrink: 0;
}

.quote-author-label {
    color: var(--ticket-text-primary);
    font-weight: 600;
    flex-shrink: 0;
}

.quote-snippet {
    color: var(--ticket-text-secondary);
    font-style: italic;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.quote-preview-content .quote-jump-icon {
    font-size: 15px;
    color: var(--ticket-primary);
    flex-shrink: 0;
    opacity: 0.7;
    transition: all 0.15s ease;
}

.quote-preview-content:hover .quote-jump-icon {
    opacity: 1;
    transform: translateY(-1px) translateX(1px);
}

.quote-remove-btn {
    background: transparent;
    border: none;
    color: var(--ticket-text-muted);
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 4px;
    border-radius: 50%;
    transition: all 0.15s ease;
    flex-shrink: 0;
}

.quote-remove-btn:hover {
    color: #DC2626;
    background: #FEE2E2;
}

.quote-remove-btn .material-symbols-outlined {
    font-size: 18px;
}

/* ==========================================================================
   Rich Text Editor & Dropzone
   ========================================================================== */
.ticket-field-group {
    margin-bottom: 18px;
}

.ticket-field-label-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 8px;
}

.ticket-field-label {
    font-size: 13px;
    font-weight: 600;
    color: var(--ticket-text-primary);
}

.ticket-btn-clipboard-paste {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    background: var(--ticket-bg-subtle);
    border: 1px solid var(--ticket-border);
    border-radius: 4px;
    padding: 3px 8px;
    font-size: 12px;
    color: var(--ticket-primary);
    cursor: pointer;
    font-weight: 500;
}

.ticket-btn-clipboard-paste:hover {
    background: var(--ticket-primary-light);
}

.ticket-btn-clipboard-paste .material-symbols-outlined {
    font-size: 14px;
}

.ticket-editor-wrapper {
    border: 1px solid var(--ticket-border);
    border-radius: var(--ticket-radius-md);
    background: #FFFFFF;
    overflow: hidden;
    transition: border-color 0.2s ease, box-shadow 0.2s ease;
}

.ticket-editor-wrapper:focus-within {
    border-color: var(--ticket-primary);
    box-shadow: 0 0 0 3px rgba(123, 63, 228, 0.12);
}

.ticket-editor-toolbar {
    display: flex;
    align-items: center;
    gap: 6px;
    padding: 8px 12px;
    background: #F9FAFB;
    border-bottom: 1px solid var(--ticket-border);
    flex-wrap: wrap;
}

.ticket-format-select-wrapper {
    position: relative;
    display: inline-flex;
    align-items: center;
}

.ticket-format-select {
    appearance: none;
    -webkit-appearance: none;
    background: #FFFFFF;
    border: 1px solid var(--ticket-border);
    border-radius: 4px;
    padding: 4px 24px 4px 8px;
    font-size: 12px;
    font-weight: 500;
    color: var(--ticket-text-primary);
    cursor: pointer;
    outline: none;
}

.ticket-select-arrow {
    position: absolute;
    right: 4px;
    pointer-events: none;
    font-size: 16px;
    color: var(--ticket-text-muted);
}

.ticket-toolbar-divider {
    width: 1px;
    height: 20px;
    background: var(--ticket-border);
    margin: 0 4px;
}

.ticket-tool-btn {
    background: transparent;
    border: none;
    border-radius: 4px;
    width: 28px;
    height: 28px;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    color: var(--ticket-text-secondary);
    transition: all 0.15s ease;
}

.ticket-tool-btn:hover {
    background: #EDE9FE;
    color: var(--ticket-primary);
}

.ticket-tool-btn .material-symbols-outlined {
    font-size: 18px;
}

.ticket-editor-body {
    min-height: 120px;
    max-height: 350px;
    overflow-y: auto;
    padding: 14px;
    outline: none;
    font-size: 14px;
    line-height: 1.6;
}

.ticket-editor-body:empty::before {
    content: attr(data-placeholder);
    color: var(--ticket-text-muted);
    pointer-events: none;
}

/* Dropzone */
.ticket-dropzone {
    border: 2px dashed var(--ticket-border);
    border-radius: var(--ticket-radius-md);
    padding: 16px;
    text-align: center;
    cursor: pointer;
    background: #FAFAFA;
    transition: all 0.2s ease;
}

.ticket-dropzone:hover,
.ticket-dropzone.is-dragover {
    border-color: var(--ticket-primary);
    background: var(--ticket-primary-light);
}

.ticket-dropzone-icon {
    font-size: 28px;
    color: var(--ticket-primary);
    margin-bottom: 4px;
    display: block;
}

.ticket-dropzone-text {
    font-size: 13px;
    font-weight: 600;
    color: var(--ticket-text-primary);
    display: block;
}

.ticket-dropzone-hint {
    font-size: 11px;
    color: var(--ticket-text-muted);
}

.ticket-file-previews {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-top: 10px;
}

.ticket-file-chip {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 6px 10px;
    background: #F3F4F6;
    border: 1px solid var(--ticket-border);
    border-radius: var(--ticket-radius-sm);
    font-size: 12px;
}

.ticket-file-thumb {
    width: 24px;
    height: 24px;
    border-radius: 4px;
    object-fit: cover;
}

.ticket-file-meta {
    display: flex;
    flex-direction: column;
}

.ticket-file-name {
    font-weight: 600;
    max-width: 140px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.ticket-file-size {
    font-size: 10px;
    color: var(--ticket-text-muted);
}

.ticket-file-remove {
    background: transparent;
    border: none;
    cursor: pointer;
    color: var(--ticket-text-muted);
    display: flex;
    align-items: center;
    padding: 0;
}

.ticket-file-remove:hover {
    color: #DC2626;
}

.ticket-file-remove .material-symbols-outlined {
    font-size: 16px;
}

/* Submit & Action Buttons */
.ticket-reply-actions-row {
    display: flex;
    justify-content: flex-end;
    margin-top: 16px;
}

.ticket-btn-primary {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 11px 26px;
    background: var(--ticket-primary);
    color: #FFFFFF !important;
    border: none;
    border-radius: var(--ticket-radius-sm);
    font-size: 14px;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.2s ease;
    box-shadow: 0 4px 14px rgba(123, 63, 228, 0.28);
    text-decoration: none !important;
}

.ticket-btn-primary:hover {
    background: var(--ticket-primary-dark);
    transform: translateY(-1px);
    box-shadow: 0 6px 18px rgba(123, 63, 228, 0.35);
    color: #FFFFFF !important;
}

.ticket-btn-primary .material-symbols-outlined {
    font-size: 19px;
}

.ticket-btn-primary:disabled,
.ticket-btn-primary.is-loading {
    opacity: 0.6 !important;
    cursor: not-allowed !important;
    pointer-events: none !important;
    transform: none !important;
    box-shadow: none !important;
}

.ticket-btn-primary.is-loading .submit-icon {
    animation: spin 1s linear infinite;
}

/* Error Card State */
.ticket-view-error-card {
    text-align: center;
    padding: 48px 24px;
}

.ticket-error-icon-wrap {
    width: 60px;
    height: 60px;
    border-radius: 50%;
    background: #FEE2E2;
    color: #DC2626;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 16px auto;
}

.ticket-error-icon-wrap .error-icon {
    font-size: 32px;
}

.ticket-error-title {
    font-size: 20px;
    font-weight: 700;
    margin-bottom: 8px;
}

.ticket-error-message {
    color: var(--ticket-text-secondary);
    font-size: 14px;
    margin-bottom: 24px;
}

/* ==========================================================================
   Quote Target Jump Pulse Highlight
   ========================================================================== */
.is-quote-target-highlight {
    animation: quoteTargetPulse 2s cubic-bezier(0.2, 0.8, 0.2, 1) forwards !important;
}

@keyframes quoteTargetPulse {
    0% {
        box-shadow: 0 0 0 0 rgba(123, 63, 228, 0.7);
        border-color: var(--ticket-primary);
        background-color: rgba(123, 63, 228, 0.08);
    }
    30% {
        box-shadow: 0 0 0 8px rgba(123, 63, 228, 0.25);
        border-color: var(--ticket-primary);
        background-color: rgba(123, 63, 228, 0.06);
    }
    70% {
        box-shadow: 0 0 0 14px rgba(123, 63, 228, 0);
        border-color: var(--ticket-primary);
    }
    100% {
        box-shadow: 0 0 0 0 rgba(123, 63, 228, 0);
    }
}